Charlottesville, VA – The Charlottesville-UVA-Albemarle Emergency Communications Center (ECC) experienced a significant increase in workload on March 20th, 2024, handling multiple fire emergencies and several large brush fires across the region. Incoming calls to the ECC peaked during the 3pm hour, with a total of 180 incoming telephone calls during that sixty-minute period, greater than 500% the typical call volume processed during that time of day.
Sonny Saxton, Executive Director of the ECC, commended those who managed the heightened demand, stating, “Our team and responder partners showed exceptional dedication and professionalism, working tirelessly and efficiently under pressure. I’m grateful to all ECC co-workers who assisted, including several who were called in unscheduled after the emergencies had started, demonstrating their unwavering commitment to our community’s safety.”
The ECC is appreciative of the community members who promptly called in and took action to report fires, playing a critical role in the emergency response effort. The center also appreciates the community’s patience during this period of high call volume, which remained elevated throughout the afternoon and evening. The Charlottesville-UVA-Albemarle ECC remains dedicated to serving and ensuring the safety and well-being of all residents and responders.
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