About

Est. 1984

One of Virginia’s first consolidated PSAPs

238,000

incoming 9-1-1 and administrative calls annually

181,000

Calls for Service Annually

156,036

population served over 736.17 mi²

Responder Agencies

CALEA

accredited communications center

>90%

of 9-1-1 calls answered in ten seconds or less

EMD

Accredited 9-1-1 center with the Virginia OEMS

61

communications, IT, and administrative personnel

Additional Information

Agency Detail

Organizational Chart (PDF) (Rev. 7/1/2022)

Strategic Plan 2023 – 2030 (PDF) (Pub. 11/8/2022)

CALEA Accreditation

CUAECC has been accredited through the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) since 2006. Through policy creation and maintenance, performance measures, and operational procedure, the dedicated team at the ECC works together to improve communication, efficiency, and support for our coworkers, community, and field responders. Community members are welcome to submit accreditation feedback through the CALEA commentary portal (external link).

NPSTW 2022