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Privacy Policy

We respect your privacy! The information below explains how Charlottesville-UVA-Albemarle Emergency Communications Center (“CUAECC”) gathers information on its website and the technology used to ensure your information is private and secure. We reserve the right to amend our privacy policy at any time without prior notice. You are encouraged to review the current privacy policy periodically, as your continued use of the website constitutes acceptance. 

When a visitor accesses our website, the IP address of the visitor’s computer is collected, along with the type of browser used, operating system, date and time of the visit, and the pages visited. This does not contain any personally identifiable information about the visitor; no personally identifiable information is collected about visitors who simply browse this site or who download information from it. No other information is collected through our website unless the visitor deliberately chooses to provide it (for example, by filling out and submitting an online form). 

Any e-mail or other correspondence sent to any public official and/or employee of CUAECC in the transaction of public business is considered a public record, subject to the Virginia Freedom of Information Act. This means that Virginia law generally requires us to provide a copy of any such e-mail, upon request, to any resident of the Commonwealth or to any member of the news media, unless such record is specifically exempted by the Act.

We analyze website activity to track the number of visits to our site and identify our most popular content. This helps us to maintain and improve our online presence and services provided. We cannot and do not associate analytic information with any individual person, distribute this information, or use it in any manner other than for purposes of content improvement, website maintenance, and security investigations in the event of an attempted breach.

A cookie is a small piece of text data stored in the visitor’s web browser containing information about the visitor and/or the session. Our website does not place cookies on public users’ devices.

CUAECC does not sell, rent or otherwise distribute visitor information, including email addresses, to any outside company or organization. We do not reveal personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Virginia Freedom of Information Act or other law. We maintain security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data.

Pages and posts on this site may link to content managed by third parties and/or include embedded content (e.g. videos, images, articles, etc.) from third parties. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their respective privacy statements to learn about their privacy practices.

Virginia statutes, including, but not limited to, the Virginia Privacy Protection Act of 1976 and the Virginia Freedom of Information Act, govern our maintenance of public records and access to personally identifiable information in public records. Other sections of the Virginia Code, as well as certain federal statutes address confidentiality issues.

If you have questions or comments about this privacy statement, our practices, or the use of this website, please contact us, here.