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Phone with PowerEngage survey text message

Charlottesville-UVA-Albemarle Communications Officers Using New Technologies to Improve the Region’s 9-1-1 Service

Real-time video has now joined 9-1-1 telephone calls and text-to-911 as the newest way residents and visitors in the Charlottesville/Albemarle region can request assistance in an emergency. A host of technological upgrades – including video, SMS-based surveys, new telephone equipment, and automated alarm monitoring – have been implemented to support the ECC’s first, first responders in providing the quickest and best possible 9-1-1 service.