FOR IMMEDIATE RELEASE
October 30, 2025
SERVICE ADVISORY:
We are aware of a wireless carrier outage affecting some AT&T Wireless and Brightspeed customers in the Scottsville service area. All 9-1-1 systems are operating normally; however, affected customers may be unable to make calls or send text messages, including to 9-1-1, on their mobile devices.
If you are affected and need emergency assistance, please call 9-1-1 from a landline or a mobile device on a different carrier.
Please DO NOT place test calls to 9-1-1; only dial 9-1-1 if you are reporting an actual emergency.
About the ECC
The Charlottesville-UVA-Albemarle Emergency Communications Center (ECC) provides all emergency communications services for Albemarle County, the City of Charlottesville, and the University of Virginia. The mission of the Emergency Communications Center is to provide community safety and preparedness services through innovation and collaboration that earns community trust. The ECC receives all 9-1-1 calls in the Charlottesville-Albemarle area and serves as the central dispatch for the three local police departments, three rescue squads, and fire calls. The ECC is a nationally recognized center, having been accredited through the CALEA since 2006, as well as being designated as an APCO National Certified Training Program and Virginia Accredited Emergency Medical Dispatch Communications Center.